EQS Horse Report
Refund policy
Unused report credits can be refunded, at any time. A report you have already generated cannot be, because it has been delivered to you.
What can be refunded
- Any credit you have not used, from any purchase, whether you bought a single report or a bundle. Credits never expire, so there is no deadline.
- A single report you bought and have not yet generated is refunded in full.
What cannot be refunded
A credit that has been used to generate a report. When you generate a report you ask us to supply it to you straight away, and as the law allows for digital content, you give up any right to cancel that report once we have delivered it.
You are never charged twice for the same horse: generating a report for a horse you already generated in the last 30 days is free and does not use a credit.
How much you get back
We refund the unused credits at what you paid for each credit in that purchase: the amount you paid divided by the credits you bought. VAT is included in what you paid, so the VAT on the refunded part is returned too. If you used a discount code, the refund is based on what you actually paid.
Example
You buy the 5 report bundle for €59.80, so each credit cost €11.96. You generate one report and have 4 credits left. Refunding the 4 unused credits returns 4 × €11.96 = €47.84. You keep the report you generated.
How to ask for a refund
- Email info@eqs-equinedatasolutions.com from the address you bought with.
- Tell us which purchase it is (the date, or the receipt from Stripe) and that you would like the unused credits refunded.
- We check your balance, confirm the amount with you and refund it.
The refund goes back to the card or payment method you paid with. How long it takes to show depends on your bank, usually a few working days. When we refund, the refunded credits are taken off your balance straight away, so they cannot be used afterwards. Your private link carries on working for any credits you still have, and for the reports you generated.
If something goes wrong
- A report could not be built. The credit is returned to you automatically and you are not charged.
- You think a report is wrong. Email us within 30 days of generating it and tell us what you found. If the mistake is ours we will put it right, which can mean giving the credit back or refunding it.
- You were charged but no credits arrived. Email us with the receipt. We will fix it or refund you.
Your legal rights
This policy sits alongside your legal rights as a consumer, which it does not take away.
See also our Terms of sale. Questions: info@eqs-equinedatasolutions.com.